How can we help?
Get answers to common questions or reach a real person — we usually reply within one business day.
Best for account, billing or how-to questions. Include your card link when it helps.
[email protected]Response time
We reply to every message, usually within one business day (Mon–Fri).
Frequently asked questions
How do I create a card and sign in?
Tap Create your free card, enter your name, email and a password — that's it. Your card is ready immediately; open the verification link we email you to publish it. After that, sign in anytime with your email and password.
Can I use my card link as a bio link on Instagram or TikTok?
Yes — that's one of our favourite ways to use ReeCard. Your public page lives at a short link like card.1ree.com/yourname (Pro and VIP can pick their own slug). Paste it into Instagram, TikTok, X, YouTube or LinkedIn and anyone who taps it lands on a page with your photo, social buttons, custom links and wallet save buttons.
Which social platforms can I add?
Instagram, TikTok, X, YouTube, LinkedIn, Facebook, WhatsApp, Telegram, Threads and GitHub, plus up to three custom links — great for a booking page, online store, podcast or latest post. Leave any field blank and it simply won't show.
How do people save my card to Apple Wallet or Google Wallet?
They open your card link on their phone and tap Add to Apple Wallet (iPhone) or Save to Google Wallet (Android). No app install and no account for them — your card lands next to their boarding passes and loyalty cards.
Can I update my card after I've shared it?
Yes. Open your dashboard → Edit card any time to change your photo, title, links, colours or VIP layout. Your link and QR stay the same unless you change your slug (Pro and VIP). Saved wallet passes refresh on their own: Google Wallet updates within minutes, and Apple Wallet pulls the new version the next time the phone checks for pass updates (Automatic Updates must be on for the pass, which is the default).
Why isn't my card visible to visitors yet?
New cards stay hidden until you verify your email or turn on Public access in your dashboard. Until then, your link and QR show a friendly “not available yet” page.
How much does it cost?
Basic is free with a small ReeCard promo strip on your card and already includes wallet passes, the QR, NFC and print kit, 12 languages and two cards. Pro is $0.99/month with the first 6 months free — no promo strip, a custom public link and campaign QR codes. VIP is $2.99/month with analytics, lead capture, the paper-card scanner, a featured banner and premium layouts. Business is $29.99/month for up to 50 cards on one invoice, adding the team workspace, loyalty cards and a verified company badge. Need more than that? Email us about Enterprise. Upgrade or cancel from Plan & billing.
Can I track who views my card?
VIP includes an Analytics dashboard: page opens, wallet saves, QR scans, contact downloads and link taps, broken down by traffic source, country and device — aggregated counts, not individual visitor profiles. Basic and Pro cards work fully; they just don't show the dashboard.
Can visitors send me their details?
On VIP, yes. Your card shows a short “Share your details back” form. Each submission arrives by email and in Contacts & leads on your dashboard, where you can mark it contacted, archive it or export everything as CSV. Visitors agree to share their details when they submit.
Can my team share one look?
Business includes a team workspace. Invite teammates by email (they get their own login), set owner, admin and member roles, and lock a brand kit — colours, logo, layout and banner — that applies to every member’s public card and wallet pass. Business covers up to 50 cards on one invoice; beyond that, ask us about Enterprise.
How do campaign QR codes and NFC tags work?
Pro and VIP can create a separate QR code per placement — badge, booth, flyer, email signature — and see scans for each under Campaign codes and in Analytics → Traffic sources. Any plan can write an NFC tag with the card link (Chrome on Android writes it directly; iPhone uses a free tag-writing app), and taps are counted as their own source.
Which languages does my card support?
Twelve: English, Persian, Arabic, Hebrew, Turkish, German, French, Spanish, Italian, Portuguese, Dutch and Russian. Buttons, labels and wallet passes follow the language you pick under Edit card; right-to-left languages flip the layout. Your own text stays exactly as you wrote it.
How does the referral programme work?
Every account has an invite link under Referrals. When someone signs up through it and makes their card public, you both receive 30 days of Pro. If you already pay for a plan, the month is applied to your subscription as a discount instead. One reward per invited person.
Does it work on every phone?
Yes. The card page works in any modern browser, on any phone or computer. Devices without Apple or Google Wallet can still tap Save contact to download a standard .vcf file.
How do I delete my card?
Dashboard → Settings → Delete card. Enter your password, type DELETE and confirm. If you have a paid subscription, cancel it first under Plan & billing. This permanently removes your card, uploads and analytics.
What data do you collect?
What you put on your card (name, title, contact details, links, optional photos), aggregated engagement counts based on hashed IP addresses, the details visitors choose to share with you through the contact form, and — for Apple Wallet updates — an anonymous device identifier and push token. We never sell your data, we don't run ad trackers and we don't use third-party cookies. Remember that everything on your card is public by design.
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